FAQs

What happens in my first session?

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After you complete your intake forms (at least 24 hours before we meet), we'll review your forms, complete mental health assessments and learn more about your motivations for starting therapy. Depending on your comfort, it may take a few sessions to learn more about your personal history and determine your goals for working together.

Intake forms are sent by e-mail link and must be completed in the privacy protected client portal before your first session.

  1. Before your first session, take time to set up your laptop/ smartphone/ tablet. Make sure your device has a working camera, microphone and reliable internet access.

  2. Find a comfortable, safe and private space to attend therapy. Some clients also find it helpful to keep a pen and paper nearby for their own notes during session.

Please note that your appointment will be canceled if you are not located in the state of Maryland or Delaware during your appointment. State licensing regulations require that clients are physically located in the state of Maryland or Delaware to attend sessions online.

What frequency of sessions are available?

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How do I prepare for my first session?

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Appointments are offered 10AM to 6PM Mondays to Fridays. Afternoon and evening appointments depend on current availability and are usually limited. Clients are scheduled to work with me for 50 minute sessions weekly. Weekly appointment times offered are what is available however clients can choose to be added to a waitlist for a different time. After 6 months, progress is evaluated and the frequency of sessions are readjusted depending on goals.

Do you accept insurance?

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Honest Quest, LLC is not in network with insurance companies. Client privacy and quality of care is prioritized without the restrictions that insurance companies place on their patients. Although I am out of network with insurance companies, my services do qualify for patient reimbursement. Session fees ($215 for assessment and $175 for individual sessions) are collected directly from you, however I am able to provide a "superbill" (statement of services) for you to apply for reimbursement with your insurance company.

Please contact your insurance company to determine your outpatient mental health benefits before your first appointment.

Questions to Ask Your Insurance Company

  • Does my plan offer out-of-network mental health benefits?

  • Are telehealth appointments covered?

  • What percentage of my therapist's fee does my plan cover?

    • Are the following billing codes approved for reimbursement?

      • 90791 Psychiatric Diagnostic Assessment

      • 90837 Psychotherapy, 53 minutes

  • If I have an annual deductible, has it been met for this year?

  • When does my plan's calendar year start?

  • What percentage does the insurance pay per visit for out-of-network therapy services?

For additional support or assistance with reimbursements, I encourage you to check out, Thrizer or Mentaya.

If your budget does not allow for out of network services and you are in need of in-network therapy, please contact your insurance carrier for referrals to providers within your network. You may also find the following resources helpful: 

Open Path Collective and Pro Bono Counseling can help you connect with affordable care. You can also browse therapist directories: Psychology Today, ND Therapists and OutCare

What is your cancellation policy?

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Your session time is reserved for you and cannot be filled by a waitlist client without proper notice. If you do not show up for your scheduled session and you have not provided at least 48 hours notice, you will be responsible for the full cost of your missed session.

How do I reach you?

If you are not yet a client, please e-mail info@honestquestcare.com to ask about services and future openings. If you are a current client, you may use your portal to message me. That is the preferred method of communication for privacy and HIPAA compliance.

Honest Quest, LLC does not provide emergency services. Email should never be used to seek emergency mental health support during a crisis as your message may not be immediately received. If you are experiencing a mental health emergency, please dial 911 or go to your nearest emergency room. You may also contact the 24 hour Maryland Helpline at 211, press 1 or text your zip code to 898-211.

Can I still work with you if I don’t have insurance?

I am a member of Open Path Collective.

Open Path is a nonprofit that serves clients in financial need seeking affordable therapy. Open Path clients cannot afford market rates for therapy, are uninsured or underinsured, and have an annual household income below $100,000.

I have limited openings available at a reduced rate of $70 through Open Path Collective. Please check Open Path Collective if you are eligible and e-mail me about availability.